Return Policy

Introduction

At Delta Med Surgical, we are committed to providing high-quality surgical instruments and reliable customer service. If a customer is not satisfied with the received products due to manufacturing defects or incorrect shipment, we are ready to review the matter and provide an appropriate solution.

Eligibility for Returns

Products may be eligible for return under the following conditions:

• The item received is defective or damaged
• The product does not match the confirmed order specifications
• The wrong item or incorrect quantity was delivered

Return requests must be submitted within 5 days of receiving the shipment.

Return Request Procedure

To request a return, customers should follow these steps:

• Contact our customer support team via email.
• Provide the order number and product details.
• Submit clear photos or videos showing the issue with the product.
• Wait for confirmation and instructions from our support team.

Our quality control team will review the request and respond within 3–5 business days.

Return Approval

Returns must be approved by Delta Med Surgical before sending any products back. Unauthorized returns may not be accepted.

Once approved, customers will receive instructions for returning the items.

Condition of Returned Items

Returned items must be:

• Unused and in original condition
• Properly packaged to avoid damage during return shipment
• Accompanied by relevant order documentation

Return Shipping

Depending on the reason for return:

• If the return is due to our error or a manufacturing defect, Delta Med Surgical will arrange or cover the return solution.
• If the return is requested for other reasons, the customer may be responsible for return shipping costs.

Resolution Options

After reviewing returned items, Delta Med Surgical may provide one of the following solutions:

• Replacement of defective products
• Partial refund
• Credit toward future orders

Contact Us

For return requests or questions regarding this policy, please contact:

Delta Med Surgical
Email: info@deltamedsurgical.com
Location: Sialkot, Pakistan